PDK Access App
Hardware
Communication
Reader FAQs
- Wiegand vs. OSDP Wiring
- What Readers will work with a ProdataKey system?
- What is 'Multi-drop' when using OSDP readers?
- How to reset a Red Reader
- What Is OSDP and why does it matter?
- Is the touch io reader compatible with other systems in the market?
Cloud Node FAQs
- FAQ: Network Requirements for Cloud Node Communication
- How to update a ProdataKey Cloud Node or Controller
- FAQ: Does the Cloud Node work without a network connection?
- FAQ: Does the Cloud Node have WiFi, or does it need a direct cable to the Ethernet switch?
- FAQ: Setting and Adjusting Cloud Node Time Zones
- FAQ: My Cloud Node won't come online after I set a Static IP address.
Controller FAQs
- How does a Red-series Controller perform a firmware update?
- FAQ: Determining required battery capacity
- How to perform a 'Soft Reset' on a Red-series controller
- Red Controller LED quick guide
- Wireless Signal Best Practices.
- Basic ADA Wiring
Red High-Security Peripherals FAQs
Lock and Hub FAQs
- FAQ: Interconnected Troubleshooting & FAQs
- FAQ: Cylindrical Troubleshooting & FAQs
- FAQ: Red Wireless Deadbolt Troubleshooting & FAQs
- FAQ: Red Wireless Lock Weather Ratings
- FAQ: How can I improve the signal strength between my Red Hub and Red Lock?
- FAQ: How to Use the Red Wireless Lock SKU Builder Tool
Software FAQs
- FAQ: Geofencing
- Billing FAQs
- FAQ: What characters are allowed in text fields?
- How to Delete a Person from a Customer Account
- 'What is the maximum number of ...' for different items in PDK.io
- FAQ: How to find a Credential number
Integrations FAQs
- Cloud Node requirements for NVR HTTP Requests
- Why you should not copy and paste the NVR documentation rules for "Do HTTP Request"
- What to do if Digital Watchdog will not accept Soft-Triggers or receive Events from the Cloud Node
- Digital Watchdog Server Will Not Accept Soft Triggers but Receives Events from the Cloud Node
General FAQs
- Contacting Technical Support
- What is an RMA?
- ProdataKey Certification Training
- ProdataKey Warranty
- What is an RP-SMA antenna?
- Diode use with a mechanical doorbell
Power Disturbances
- How does line loss affect my controllers?
- What is Dirty Power?
- Power Disturbances: Normal (Common) Mode Impulses and Ringing Transients
- When should a Linear Power Supply be used?
- Effects of dirty power on controllers and hardware
- Ways to Prevent Dirty Power