Skip to main content
ProdataKey, Inc.  Help Center home page
Sign in
  1. ProdataKey, Inc.
  2. Troubleshooting Articles
  3. Reader FAQs

Reader FAQs

  • Wiegand vs. OSDP Wiring
  • What Readers will work with a ProdataKey system?
  • What is 'Multi-drop' when using OSDP readers?
  • How to reset a Red Reader
  • What Is OSDP and why does it matter?
  • Is the touch io reader compatible with other systems in the market? 
  • Why do touch io readers need to be paired with the Controller?
  • FAQ: How does the touch io reader and credentials work?
  • FAQ: Concerning potential issues of privacy, what is the need for Location services when managing touch io readers?
  • Board brownouts caused by using a Touch io reader and charging the backup battery
  • FAQ: Keypad Reader: Wiegand Data vs PIN Data (Old vs New Readers)
  • FAQ: DO NOT use CAT5, CAT5E, CAT6 and CAT6E for Reader Wiring
ProdataKey, Inc.