Cylindrical Troubleshooting & FAQs

Q: I have batteries installed, but my Lock appears to have no power

A:  Check to see if batteries are installed properly and are new batteries. Additionally, check the battery pack's connection to the control board and ensure it is properly plugged in.

Q: The levers for my Cylindrical won’t lock into the chassis 

A:  Ensure that the chassis is installed for the proper door thickness, and adjust the plate as needed to seat the levers properly.

Q: I cannot remove the outside lever

A:  Insert the key and turn it 45 degrees to remove the lever with the pick tool provided with the Lock. 

Q: The Cylindrical is installed and powered on, but it will not unlock or lock

A:  Check the motor harness connection to the board, ensuring that it is installed properly and all connections are secured properly, and check for any breaks in the wire as well. 

Q: The lever can be pulled off when the Lock is secured to the door. 

A:  The lever may not have been seated correctly in the chassis. Make sure to push the lever into place (the key must be at a 45-degree angle if it is the outside lever) until you hear a click. The backplate may also need to be adjusted to account for the door thickness. 

Q: Are Red Locks outdoor rated? 

A: The Red Cylindrical Wireless Locks are IP65 rated for both the exterior and interior sides of the Lock. 

Q: What ANSI rating do the Cylindrical Locks have?

A: The Red Locks are ANSI Grade 2 rated, with the Cylindrical rated for 500,000 mechanical cycles.

Q: How will I need to prep my door for installation?

A: The Cylindrical Locks are designed to fit a Standard 161 Prep. For new doors, you can order them with the standard prep.  For existing doors, use the Installation Template on ProdataKey.com to verify whether the existing prep will work.

Q: What are the dimensions of the Cylindrical Lock?

A: The exterior side is 3 5/16" x 13/16" x 6 1/4" (not including the lever). The interior side is 3 5/16" x 1 7/16" x 6 5/16" (not including the lever).  

Exterior	Interior

Q: What are the dimensions of the different types of Strikes?

A: There are three different Strike types that are available with the Cylindrical Locks. 

• ASA ANSI Strike (Default) - 1 1/4" x 4 7/8" x 3/32" 
• T Strike Square Corners - 1 1/8" x 2 3/4" x 3/32" 
• FL Full Lip Strike - 1 5/8" x 2 1/4" x 3/32"  

ASA	T Strike	Full Lip