Interconnected Troubleshooting & FAQs

Q: My Deadbolt is not engaging smoothly

A: Check the alignment of the Inside and Outside Escutcheons to ensure they are parallel to the edge of the door. Additionally, check the mounting screws to ensure they are hand-tightened and not over-torqued.

Q: When I try to unlock the Deadbolt with a Credential, it fails to unlock.

A: If you don't hear the Lock trying to unlock, check the connections to the control board, ensuring that all connections are connected properly. If you hear the motor trying to unlock, check to ensure the Deadbolt is moving freely and that nothing is obstructing its path when engaging.

Q: I have batteries installed, but my Lock appears to have no power

A: Check to see if batteries are installed properly and are new batteries. Additionally, check the battery pack's connection to the control board and ensure it is properly plugged in.

Q: The Deadbolt thumb turn seems to be jammed

A: If you feel resistance when attempting to use the thumb turn, the motor is not in its proper position. Actuate the Lock electronically (via the Lock button on the keypad, Credential, or the PDK.io UI) to clear this condition. If that does not work, or if there is no movement on the thumb turn, ensure the Lock is properly oriented to engage the latch bolt and that the mounting screws are not over-tightened.

Q: My installed Deadbolt doesn’t reach the tail piece for the key cylinder

A: The Deadbolt may need to be adjusted depending on the backset of the door. To adjust it, turn the Deadbolt latch to unlock and extend it to the proper length.

Q: Everything is installed and connected, but the thumb turn is stuck

A: Remove the Lock from the door and adjust the tail piece so that it is in a neutral position.

Q: Are Red Interconnected Locks outdoor rated?

A: The Interconnected Locks are IP65 rated for the exterior side of the Lock only.

Q: What ANSI rating do the Interconnected Locks have?

A: The Red Locks are ANSI Grade 2 rated, with the Deadbolt rated for 150,000 mechanical cycles.

Q: What SKUs will be available in distribution?

A: The Interconnected Lock will not be stocked as a standard distribution SKU. It is exclusively available by special order through the Lock Builder Tool.

Q: Is the backset adjustable?

A: The backset for the Deadbolt is adjustable to fit 2 3/8" or 2 3/4". For the lever, the appropriate backset dimension must be specified when ordering the Lock.

Q: What door thickness are these Locks made for?

A: These Lock models are built for 1 3/8" to 1 3/4" thick.

Q: Can the Lock be handed in the field?

A: Yes, the handle can be adjusted during installation by rotating the lever driver tab using the provided pick tool.

Q: What door prep is required for this Lock?

A: The Lock supports center-to-center borehole distances of both 4 inches and 5.5 inches.

Q: How is the lever removed?

A: The lever removal process matches our standard Cylindrical Locks. Use the provided pick tool to release and slide the lever off.

Q: What are the dimensions of the Interconnected Lock?