Deadbolt Troubleshooting & FAQs

Q: My Deadbolt is not engaging smoothly

A: Check the alignment of the Inside and Outside Escutcheons to ensure they are parallel to the edge of the door. Additionally, check the mounting screws to ensure they are hand-tightened and not over-torqued. 

Q: When I try to unlock the Deadbolt with a Credential, it fails to unlock. 

A: If you don't hear the Lock trying to unlock, check the connections to the control board, ensuring that all connections are connected properly. If you hear the motor trying to unlock, check to ensure the Deadbolt is moving freely and that nothing is obstructing its path when engaging.

Q: I have batteries installed, but my Lock appears to have no power

A:  Check to see if batteries are installed properly and are new batteries. Additionally, check the battery pack's connection to the control board and ensure it is properly plugged in.

Q: The Deadbolt thumb turn seems to be jammed

A:  If you feel resistance when attempting to use the thumb turn, the motor is not in its proper position. Actuate the Lock electronically (via the Lock button on the keypad, Credential, or the PDK.io UI) to clear this condition. If that does not work, or if there is no movement on the thumb turn, ensure the Lock is properly oriented to engage the latch bolt and that the mounting screws are not over-tightened.  

Q: My installed Deadbolt doesn’t reach the tail piece for the key cylinder 

A:  The Deadbolt may need to be adjusted depending on the backset of the door. To adjust it, turn the Deadbolt latch to unlock and extend it to the proper length. 

Q: Everything is installed and connected, but the thumb turn is stuck

A:  Remove the Lock from the door and adjust the tail piece so that it is in a neutral position. 

Q: Are Red Deadbolt Locks outdoor rated? 

A: The Deadbolt Locks are IP65 rated for the exterior side of the Lock only. 

Q: What ANSI rating do the Deadbolt Locks have?

A: The Red Locks are ANSI Grade 2 rated, with the Deadbolt rated for 150,000 mechanical cycles.

Q: How will I need to prep my door for installation?

A: The Deadbolt Locks are designed to fit a Standard 161 Prep. For new doors, you can order them with the standard prep.  For existing doors, use the Installation Template on ProdataKey.com to verify whether the existing prep will work.

Q: What are the dimensions of the Deadbolt Lock?

A: The exterior side is 2 15/16" x 1 1/16" x 5 13/16". The interior side is 2 15/16" x 1 9/16" x 6 15/16".  

Exterior	Interior