My PDK Access App No Longer Works

If your Digital Credentials from the PDK Access App are no longer visible, or if you have recently upgraded to a new phone, you can easily restore your access using the One-Time Code process.

One-Time Code Recovery

1. Open the App: Select Mobile Access in the top left corner

2. Request Access: Select Add Credentials

3. Submit Your Email: Enter your email address

4. Check Your Inbox: A one-time code will be sent to you

5. Enter the Code: Input the code into the app 

6. Activate: You will see a list of available credentials. Select the ones you wish to transfer and select Activate

Troubleshooting Tips

If the email never arrives:

• Unregistered Email: If your email is not registered in the system, no email will be sent

• Check Spam Folder: The email will be coming from no-reply@accounts.pdk.io

Important Notes: 

• The one-time code expires after 5 minutes

• If no credentials appear in the list after entering your code, please contact your Site Management to have your Digital Credentials manually reissued