Billing FAQs

Q: What has changed with the new billing experience?

A: We’ve redesigned the Billing interface to make it easier to view invoices, manage payment methods and track Dealer status. The core functionality is the same, but navigation is simpler and more transparent.

Q: Will my existing Billing information transfer automatically?

A: Yes, all payment methods, invoices and subscription details have been securely migrated to the new experience. You don’t need to re-enter your information.

Q: Do I need to update my Payment Method after launch?

A: No action is required unless your payment method has expired or is invalid. If so, the new UI will notify you and allow quick updates.

Q: Can I still download past invoices?

A: Yes, your full invoice history remains available, with improved search and export options.

Q: Has the billing schedule changed?

A: No, your billing cycle, renewal dates, and pricing remain the same.

Q: Will this affect my Dealer tier or certification status?

A: No, Dealer tier evaluations and status remain independent of the billing UI.

Q: How do I access the new billing experience?

A: Simply log in to your PDK account and navigate to Billing in the navigation menu. You’ll see the new interface automatically.

Q: Is there training available?

A: Yes, Quick Start Guides and walkthroughs will be provided in the Help Center, and our support team is available to answer questions.

Q: Will my renewal date change with the new billing experience?

A: No, your current renewal date will remain the same. Any changes to your plan or tier will continue to follow the existing annual cycle.

Q: How will downgrades or upgrades be reflected?

A: Any adjustments to your Dealer tier or subscription will automatically update in the new Billing UI and appear on your next invoice.

Q: Can I add multiple payment methods?

A: Yes, the new interface allows you to add, remove and set default payment methods to help manage billing more flexibly.

Q: Can I share billing access with others on my team?

A: Yes, Admin users can grant billing permissions to additional team members so finance staff can download invoices and manage payments.