FAQ: My Cloud Node won't come online after I set a Static IP address.

If your Cloud Node doesn't come online after setting a static IP address, it generally indicates that the IP address wasn't set correctly. 

A way to correct this is to power-cycle the Cloud Node by unplugging it for about 10 seconds, then plugging it back in using the same IP address after it powers up. 

If that doesn't work, please contact Technical Support. 

NOTE: If the Cloud Node doesn't power up correctly (no red light from behind the shroud), make sure none of the wires are shorting out, including the battery connection cables. This can cause the main board not to power up.

Technical Support

• Phone: 801.317.8802 option #2

• Email: support@prodatakey.com