Overview

Controller Continuity is a feature available on Red-series Controllers and Red Wireless Locks that stores a local copy of the Person Database, Rules, and Auto Open Schedules on the Controller / Lock. Access Control is maintained for a configured period when disconnected from the Cloud Node, before switching to Ecard operation.

This provides operational flexibility, so you don't need to send a technician on-site immediately to resolve an issue. Also, if the cause of the communication disruption is known and accessible, the hardware can remain operational while the issue is resolved.

Quick Reference Guide

Access control will function while offline, and the following features will be available while in Controller Continuity Mode:

• Person or Group Access Rules
• Cards, PINs, or Bluetooth Credentials
• Auto Open Schedules 

NOTE: Any Access Rules or Auto Open Schedules created after the Controller / Lock goes offline will not sync and will not function until the connection is restored. 

The following will not function while in Controller Continuity Mode:

• The following types of Person or Group Rules:
  • Elevator Rules
  • Event Rules 
  • Anti-Passback Rules 
• System Events
• Real-time Event Reports 
• Restart Commands through System Health
• Lock or Unlock Commands through Doors and Devices
• End User Mobile Button Credentials in the PDK Access App
• Live Events 
• Firmware Updates 

Offline Event Storage 

Once the Controller / Lock connection is restored, stored Event Data will populate in an Event Report.

Offline Storage Limits:

• Cloud Node: Up to 100,000 events
• Controllers / Red Locks: Up to 5,000 events

NOTE: If a Device reaches its maximum event limit while offline, the oldest events are deleted to make room for new events (FIFO - First In, First Out).

Time Validation & System Health

If the Controller / Lock cannot validate the current time while offline, you can pre-configure who will be granted access.

• People with 24x7 Access
• Ignore Schedules
• Ecards Only

You can monitor the model, firmware revision, and the sync status of the Access database for each controller on the System Health page.

For more information regarding configuring Controller Continuity on a system, click here.

For more information about the System Health page and Controller Continuity, click here.