The System Health window enables users to quickly assess the current condition of the hardware (Cloud Nodes, Connections, and Red Locks) on their Customer Account.
The System Health window can be accessed in two different ways, both of which are detailed below:
Select System Health in the upper right corner of the Customer Dashboard, shown in the image below.
In the States window, select System Health, as shown in the image below.
Once in the System Health window, all Cloud Nodes, Connections, and Red Locks will be displayed by default. Each Cloud Node registered on the system will have its associated hardware listed below it.
Directly next to the Search Cloud Nodes & Devices section in the System Health window, a Filters button is available.
Selecting the Filters button opens a drawer, allowing you to select which filters and table options to apply. After configuring any filters, select Apply Filters. To clear all changes from the defaults, select Reset Filters.
Cloud Nodes - This filter displays the hardware connected to the selected Cloud Node(s).
Controllers and Hubs - This filter displays hardware for the selected items.
Status - This filter displays the hardware with the selected Status.
Sync Status - This filter displays hardware with the selected Sync Status.
Connection Types - This filter displays hardware with the selected Connection Type.
The Table Options allow a user to display different columns in the Cloud Node table by toggling on or off each associated section.
Status - Displays the Status, showing the overall status of the hardware.
Sync Status - Displays the Sync Status.
Sync Completed - Displays when the hardware last synced with the Cloud database.
Software Version - Displays the firmware version of the hardware.
Connection Type - Displays the Connection Type for the hardware.
Battery - Displays whether the hardware has a backup battery connected and the corresponding charge percentage.
Status
Each Cloud Node, Connection, and Red Lock added to the Customer Account will display the current Status of the hardware.
Connected - The hardware is currently connected to the Cloud Database, meaning any changes can be synced to the hardware.
Disconnected - The hardware is currently not connected to the Cloud Database, meaning no changes can be synced to the hardware.
Sync Status
Each Red Cloud Node, Red Connection, and Red Lock will show the current Sync Status.
Pending - This status indicates that there are pending changes waiting to be synced with the Cloud Node or Controller. This can commonly occur due to pending Cloud Node updates, offline Controllers or Red Locks (which will sync upon re-connection), and other temporary conditions.
Syncing - This status indicates that the hardware is currently downloading and synchronizing the local database with the Cloud-based database.
Synced - This Status shows that the local database is synchronized with the current Cloud-based database.
Failed - If the hardware is in this Status, please contact ProdataKey Support.
NOTE: Certain hardware will never sync to the Cloud database and will display a dash in the Sync Status and Sync Completed column.
Selecting the row displaying the hardware status opens its Health Details.
Cloud Node Health Details
Status - Displays whether the Cloud Node is Connected to the Cloud database (Online) or Disconnected (Offline)
IPv4 Address - Displays the DHCP or static IPv4 address
IPv6 Address - Displays the IPv6 address
MAC Address - Displays the MAC Address for the network adapter in the Cloud Node.
Serial Number - Displays the Serial Number of the Cloud Node
Software Version - Displays the version of software running on the Cloud Node which communicates with the cloud.
API Software Version - Displays the version of software running on the Cloud Node that manages access control activity
Sync Status - Displays the current Sync Status of the Cloud Node to the Cloud database.
Last Synced Time - Displays when the Cloud Node last synced to the Cloud database.
Controller Health Details
Status - Displays whether the Controller is Connected to (Online) or Disconnected from (Offline) the Cloud Node.
Connection Type - Displays whether the Controller is an Onboard, Ethernet, or Wireless Controller.
Device Type - For a Controller, this will always be Controller.
Device Model - Displays the Model of the Controller.
IPv4 Address - Displays the DHCP or static IPv4 address
IPv6 Address - Displays the IPv6 address
MAC Address - Displays the MAC Address for the Controller.
Battery Charge - Displays the estimated charge level of an attached battery (if present) or if no battery is installed.
Serial Number - Displays the serial number for the Controller. This is also printed on a sticker on the board.
Firmware Version - Displays the version of the firmware running on Red-series Controllers
Sync Status - Displays the current Sync Status of the Controller to the Cloud database.
Last Synced Time - Displays when the Controller last synced to the Cloud database.
Connection Unstable - Indicates whether the Controller has lost or regained communication repeatedly during a brief period.
Power Source - Displays the power source of the Controller.
Overcurrent - Indicates whether the Controller is currently in an Overcurrent state.
Undervoltage - Indicates whether the Controller is receiving or not receiving sufficient voltage from its power input.
Low Power Mode On - Displays if the Controller is operating in Low Power Mode. Low Power Mode is when a Controller operating with a low battery will power off any attached devices (Reader, REX, locking hardware, etc.) to maintain battery life.
Input Power On - Displays if primary external power is connected.
Input Current - Displays the input power current of the Controller.
Input Voltage - Displays the input power voltage of the Controller.
Peripheral Power On - Indicates whether the Controller is in a State where power is supplied to connected peripheral devices.
Peripheral Current - Displays the current draw for peripherals connected to the Controller.
Peripheral Voltage - Displays the voltage draw for peripherals connected to the Controller.
Radio Timeout - Displays whether the WiMAC module is in communication failure.
Hub Health Details
Status - Displays whether the Hub is Connected to (Online) or Disconnected from (Offline) the Cloud Node.
Connection Type - Displays that the Hub is connected via Ethernet.
Device Type - For a Red Hub, this will always be Hub.
IPv4 Address - Displays the IPv4 Address.
IPv6 Address - Displays the IPv6 Address.
MAC Address - Displays the MAC Address for the Hub.
Serial Number - Displays the Hub’s serial number. This is also printed on a sticker on the back of the Hub.
Firmware Version - Displays the firmware version currently running on the Hub.
Connection Unstable - Indicates if the Hub has repeatedly lost and regained communication within a short period.
Power Source - Displays the power source of the Hub.
Input Current - Displays the input power current of the Hub.
Input Voltage - Displays the input power voltage of the Hub.
Wireless Lock Health Details
Status - Displays whether the Lock is Connected to (Online) or Disconnected from (Offline) the Hub.
Connection Type - Displays the connection type, which is always HubNet for Wireless Locks.
Device Type - For a Lock, this will always be Wireless Lock.
Device Model - Displays the Device Model type. Deadbolt (KMS), Cylindrical (SDS), Interconnected (CLS).
MAC Address - Displays the Lock’s MAC Address.
Battery Charge Level - Displays the estimated remaining battery charge.
Serial Number - Displays the Lock’s serial number. This is also printed on a sticker on the Lock.
Firmware Version - Displays the firmware version currently running on the Lock.
Sync Status - Displays the current sync state.
Last Sync Time - Displays the most recent time the Controller database synced with the Cloud database.
Connection Unstable - Indicates if the Lock has repeatedly lost and regained communication within a short period.
Jammed - Displays if the Deadbolt is in a Jammed state.
Input Current - Displays the input power current for the Lock.
Input Voltage - Displays the input power voltage for the Lock.
View State - This takes the User to a filtered Doors and Devices view, displaying only the Devices connected to the selected connection.
View Config - Available only to Partners with Integrator Permissions, this takes the User to the ConnectionConfiguration page for the selected Connection.
Restart Controller - Available only to Partners with Integrator Permissions, this option restarts the selected Controller, similar to power cycling the Controller.
Restart Device - Available only to Partners with Integrator Permissions, this option restarts the selected Hub or Lock, similar to power cycling.
Reset Device - Available only to Partners with Integrator Permissions, this option resets the selected Hub or Lock, similar to a physical soft reset.
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