| Integrator | Admin | Manager |
System Events are rules that are not linked to the actions of any specific Person or Group on the Customer Account. This includes hardware triggers (DPS, REX, hardware issue/condition, etc) or general Credential activity (any Credential being used, unknown Credentials, Duress PIN use, etc). The Permission roles of Integrator, Admin, and Manager have access to the System Events features.
Creating a System Event
To begin creating a new System Event rule, select + Add System Event.
Name - Enter a unique, descriptive name for the System Event rule.
Partition - To allow one or more Managers assigned to specific Partitions to manage the System Event rule, select this field. Any Partitions that have been previously created appear in the list. The Partition field will be displayed only if partitions beyond the default Partition have been created.
Trigger - Select this field to select what Trigger condition on the Customer Account will result in the System Event rule being processed. A list of the available Trigger conditions can be found here.
Action - Select this field to select what Action will occur on the Customer Account when the System Event rule is processed. A list of the available Actions can be found here.
Source Devices - Select Edit Devices to open the drawer where you can select the Device where the selected Trigger event will occur. After selecting the chosen Device, select Save.
Target Devices - This option will only be displayed when certain Actions are selected. The Same as Source Devices option will also be available for selection. Select Edit Devices to open the drawer where you can select the Device where the configured Action event will occur. After selecting the chosen Device, select Save.
Schedule - Select this dropdown to choose the Schedule Type: Always, Recurring, or Single Date.
Below is an explanation of each Schedule Type and how to configure it
Always - The System Event rule will always occur, regardless of the day or timeframe.
Recurring - The System Event rule will be processed only during the selected weekly time frame.
Days - Select the days of the week the rule will be processed. By default, Monday-Friday are selected.
Begin - Select the specified time (in 24H format) when the System Event begins.
End - Select the specified time (in 24H format) when the System Event ends.
Single Date - The rule will only be processed for the specified time frame on a single day.
Date - Select the day the System Event will be processed.
Begin - Select the specified time (in 24H format) when the System Event begins.
End - Select the specified time (in 24H format) when the System Event ends.
Delete System Events
There are two ways to delete a System Event rule.
- In the System Event window, select the trash can icon next to the System Event you want to delete.
- In the existing rule, select Delete System Event located in the lower-left corner of the drawer menu.
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