System Events – ProdataKey, Inc.

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System Events are Customer Account rules that are not linked to the actions of any specific Person or Group on the Customer Account. This includes hardware triggers (DPS, REX, hardware issue/condition, etc) or general Credential activity (any Credential being used, unknown Credentials, Duress PIN use, etc). The Permission roles of Integrator, Admin, and Manager have access to the System Events features.

Creating a System Event

To begin creating a new System Event rule, tap or click the Add System Event button in the System Events window. This button is located next to the Search System Events field and above any existing System Events.

Name - Enter a unique, descriptive name for the System Event rule.

Partition - To allow one or more Managers assigned to specific Partitions to manage the System Event rule, tap or click this field. Any Partitions that have been previously created appear in the list. If no Partitions have been created, the Partition field will not appear on this screen.

Trigger - Tap or click this field to select what Trigger condition on the Customer Account will result in the System Event rule being processed. A list of the available Trigger conditions can be found here.

Action - Tap or click this field to select what Action will occur on the Customer Account when the System Event rule is processed. A list of the available Actions can be found here.

Source Devices - Tap or click the Edit Devices button to open a sidebar menu where you can select the Device or Devices where the selected Trigger event for the System Event rule will occur. After tapping or clicking to highlight the chosen Device or Devices, tap or click Save to add the Device or Devices to the System Event rule.

Target Devices - This option will only be displayed when certain Actions are selected above. Initially, an option of Same as Source Devices will be available for selection. To select a specific Device or Devices for the System Event, tap or click the Edit Devices button to open a sidebar menu where you can select the Device or Devices where the configured Action event will occur when the System Event rule occurs. After tapping or clicking to highlight the chosen Device or Devices, tap or click Save to add the Device or Devices.

Schedule - Tap or click this field to select between Always, Recurring, or Single Date.

Below is an explanation of each Schedule Type and how to configure it

Always - The System Event rule will always occur, regardless of the day or timeframe.

Recurring - The System Event rule will be processed only during the selected weekly time frame.

Days - Select the days of the week the rule will be processed. By default, Monday-Friday are selected.
Begin - Tap or click the digits to enter the specified time (in 24H format) the rule will begin.
End - Tap or click the digits to enter the specified time (in 24H format) the rule will end.

Single Date - The rule will only be processed for the specified time frame on a single day.

Days - Tap or click this field to open a calendar dialogue and select the day the rule will be processed.
Begin - Tap or click the digits to enter the specified time (in 24H format) on the above-selected Date when the rule will begin.
End - Tap or click the digits to enter the specified time (in 24H format) on the above-selected Date when the rule will end.

Editing a System Event

Editing an existing System Event is similar to creating a new System Event rule as detailed above, with the exception of a Delete System Event button located in the lower-left corner of the sidebar menu.

Delete System Events

There are two ways to delete a System Event rule from a Customer Account.

In the System Event list, long press or tap the garbage can icon located at the right side of the System Event tile.
When editing a System Event rule, tap or click the Delete System Event button located in the lower-left corner of the sidebar menu.