Touch io Reader Overview

The touch io reader provides a simple and convenient way to leverage state-of-the-art Bluetooth Low Energy (BLE) mobile credentials for access control. Whether it’s a new site installation or an upgrade to an existing system, realizing the power of mobile credentials is a simple process.

Touch io is the brand name ProdataKey has created for the Bluetooth Low Energy-based mobile credential reader, cloud-based credential management and issuance service, and smartphone applications.

Touch io gives customers smarter access to facilities, granting them more control over who has access and when through an intelligent credential sharing system. Permissioned users can share and revoke access at any time, from any remote location, using a smartphone or tablet.

Enjoy keyless access with the touch io reader mobile credentials. Create new mobile solutions or bring legacy readers online with the touch io product offering. It is no longer necessary to sacrifice convenience for security. Bring Physical Access Control Systems (PACS) up to date with the latest in mobile key technology and eliminate the necessity to carry keys, cards, or fobs for secure access. When you download and install the ProdataKey App to your mobile device for use with touch io readers you’ll enjoy seamless, key-free access through exclusive features like Inside/Out Technology. Using Bluetooth Low Energy (BLE) technology, users can simply present their phone as they would a key card or fob, or leave it in their pocket to gain access to secured doors.

NOTE: Do not add access rules for the Touch io Reader or the ProdataKey App prior to pairing the reader.

The touch io reader is simple to use and handles both legacy and Bluetooth credential support without compromise to the user experience. Whether it’s a 30-year-old security system or one that’s yet to be built, the touch io platform can be seamlessly integrated into any piece of access control technology.

NOTE: The ProdataKey App must be installed for Touch io readers to work.

For Bluetooth Low Energy credential support, the phone can stay in your pocket or purse; no need to open an app and press Enter. And no need to make a “knob-turning” gesture with the phone.

NOTE: This reader requires a PDK system with an annual subscription to operate. Visit https://www.prodatakey.com to learn about pdk.io and our complete lineup of access control products.

Touch io Reader

Touch io offers unparalleled convenience and security. By using a mobile device as a credential, touch io allows users to keep their phone in their pocket or purse for hassle-free entry. Simply tap the reader, and touch io will automatically authenticate or deny access. Unlike other Bluetooth readers, touch io uses Inside/Out Technology to prevent accidental and unauthorized openings. Using advanced hardware, the reader detects which side of the door a user is standing, distinguishing between credentials inside or outside a room before granting access.

The touch io Bluetooth reader features unlimited mobile credentials, allowing users to add, remove, or update credential holders at any time while offering significant cost savings over traditional prox cards and credentials.

NOTE: Card numbers will not be accurate if the touch reader is not paired.

The touch io reader is the physical hardware that supports a mullion style or single-gang style mounting installation. Touch io uses standard 26-bit Wiegand formats and supports legacy 125KHz prox cards and fobs, as well as the ProdataKey App credential. The touch io may be configured during installation or at any time using the ProdataKey App and provides a simple and convenient way to leverage BLE mobile credentials for access control.

NOTE: Standard RFID credentialed prox cards and key fobs are not as secure as using a smart device for touch io access. Standard legacy prox cards can be cloned easily. The ProdataKey App is designed for convenience, ease of use, and greater security.

Theory of Operation

Touch io is an access control hardware device that stands as one part of an access control system to manage personnel entry into and out of buildings and its interior doors. The touch io reader utilizes mobile device cloud service credential management for both Bluetooth Low Energy and legacy reader capability. It provides for access control from a single application on any Internet-enabled mobile or desktop device. An Internet or Wi-Fi connection is not required on the mobile device when being utilized for credential use. The cloud service is merely used for easy and fast issuance and management of credentials.

A touch io reader is associated with an organization’s pdk.io door controller and can be paired to a user’s phone or another smart device. The user’s touch io credentials are presented to the reader and passed along to the access control system for validation. If the access request is valid, the touch io reader displays the designated LED color and entrance is granted at that reader access point.

IMPORTANT: A ProdataKey Cloud Node is required to operate the touch io readers.

For Bluetooth-supported smartphone credential support, with the phone in your pocket or purse, just touch the reader. An existing standard legacy proxy card or key fob credential can also be used; all that is necessary is to present the card or fob for access.

Touch io is designed for the ease of users using the ProdataKey App. The ProdataKey App is intended for partners with Integrator, Admin, or Manager permissions to manage and configure touch io readers, along with end-users as a mobile credential.

NOTE: Multiple smart devices may be added to access the touch io door controllers; the same credential invitation, however, cannot be used for accepting another device. An additional credential must be sent to a user and accepted in order to add an additional device.

Users experience a new level of convenience to gain entry to a protected area as their Bluetooth-enabled smartphone becomes a mobile credential for touch io readers, eliminating the need to carry or worry about a lost fob or prox card.

NOTE: Readers that are NOT Bluetooth enabled will still require either a traditional credential (such as a prox card) or the ProdataKey App credential.

The ProdataKey App runs silently in the background of the user’s mobile device, transmitting the BLE credential to the reader when the user activates the reader’s capacitive touch sensor by touching the reader.

NOTE: Standard RFID credentialed prox cards and key fobs are not as secure as using a smart device for touch io access. Standard legacy prox cards can be cloned easily. The ProdataKey App is designed for convenience, ease of use, and greater security.

The ProdataKey App that transmits the credential to the reader uses very little power and merely needs to be running in the background; an Internet or Wi-Fi connection on the mobile device is not required for reader access when being utilized for Bluetooth credentialed access. The cloud service is merely used for easy and fast issuance and management of credentials. Internet access is only needed to download the app and accept the credentials that have been issued. Once accepted, credentials are securely stored on the smartphone.

NOTE: If a door controller device is deleted that was paired with a touch io, the touch io reader will have to be reset and paired with the reader again.

Wiegand Format

The standard 26-bit Wiegand format is an open format; it is a widely-used industry standard. Almost all access control systems accept the standard 26-bit format which consists of two parity bits, an 8-bit facility code, and 16-bit card number fields. The Wiegand interface is commonly used to connect a card swipe mechanism to the rest of an access control system.

Touch io Features

The Bluetooth Low Energy-compatible reader utilizes BLE version 4.0 and supports modern mobile devices and prox cards.
Unlimited mobile credentials
RFID (Radio Frequency Identification) Proximity 26-bit Wiegand-based 125KHz pass-through of bit length
Touch-to-access, or touch-to-open. With the phone in your pocket or purse, touch the reader and the door unlocks.
Sophisticated military-grade and best-in-class security with Public Key Infrastructure (PKI) architecture to encrypt credentials in the cloud and directly at the door
Inside/Out Detection technology
ISOProx II (HID Prox II H10301 compatible FSK modulations*)
EM4102 (ASK modulations)
RGB backlit LED ring for user feedback
Electronics potted and sealed with tamper-resistant epoxy for indoor and outdoor installation
Water-resistant IP65** (IP rated as "dust tight" and protected against water projected from a nozzle.)
FCC, RoHS, UL Standard 294
5KHz audio buzzer

* FSK (Frequency-Shift Keying) is a method of transmitting digital signals. FSK has several advantages over ASK due to the fact that the carrier has a constant amplitude.

** The IP Code classifies and rates the degree of protection provided by mechanical casings and electrical enclosures against intrusion, dust, accidental contact, and water. The first number is for solids protection such as dust; it ranges from 0 to 6. The second number is for the part's protection against liquids; it ranges from 0 to 8.

Installation Features

One-time enrollment of the reader to the cloud allows for an unlimited number of mobile credentialed users to access the reader.
Existing presets for power and LED animation provide for an easy setup, and immediately ready to use.
An adjustable Bluetooth Low Energy range provides for flexibility in the level of security. (See Range for additional information.)

Touch io Specifications

This manual walks anyone having an administrator permission role through the steps needed to connect a touch io reader to an access control panel. In addition to mobile credentials and use of the ProdataKey App, touch io also supports 125KHz prox cards. Reviewing and following the information below ensures the reader is installed quickly and properly.

Touch io Power Requirements

A regulated non-switching 12 Volt DC power supply at the panel is recommended to power the touch io reader for the best performance and highest noise immunity.
For UL 294 compliance, the reader MUST be connected to a class-two power-limited power supply or control panel output.
24 AWG wire is recommended

Touch io Voltage Requirements

12 Volts DC is recommended. The minimum voltage required is 5.5 VDC to a maximum of 16 VDC.
Requires 100mA - 350mA (at 12 VDC).
100mA - 200mA (low power) typical at 12VDC. 350mA (high power) maximum peak at 12VDC

Touch io Configuration Overview

Supported Mobile Devices

Most Apple devices running iOS 11.0 or higher, and Android devices running Android v6.0 (Marshmallow) or higher are supported, as long as it supports Bluetooth Low Energy (BLE) version 4.0 Peripheral Mode.

NOTE: A Bluetooth reader cannot be used while using a Bluetooth headset.

Touch io Wiring & LED Color Indicators

For touch io and door controller wiring, the image illustrates the reader’s wiring configuration to the door controller.

IMPORTANT: When connecting a touch io reader to an eight io or an eight io+ door controller, DO NOT connect the orange wire of the touch io reader to the - (negative) on the 'AB-' connector. It causes the piezo to sound non-stop (it is an always-on live connection).

NOTE: For UL certified wire installations, all wire running from a Single io door controller to a lock, strike, or reader device must be less than 98.5 feet (30 meters).

Touch io Reader - Mounted at the door with a 22/5 or 22/6 wire running to the door controller. Wire the reader to the controller as shown above.

Secondary Reader - If an additional touch io reader is used, it should be mounted at a door with 22/5 or 22/6 wire running to the controller as shown above.

Piezo (buzzer) - Optional piezo trigger wiring for a tamper or door prop alarm connects to (-) on the AUX relay. The piezo buzzer can be controlled with software rules.

NOTE: Check polarity and voltage carefully prior to powering the controller.

(A) AUX Device - An AUX device can be connected to the door controller to be triggered based on specified events in the system; the most typical is a door prop alarm. The O (AUX Output) uses board power to trigger the device so be sure correct amperage and voltage are available. If a full relay is needed, an AUX relay can be connected to the (O) output to be triggered.

(B) NC/NO Jumper - If the device connected requires power to be triggered, then place the jumper between the center pin and NO. If the device requires dropping power to be triggered then place the jumper between the center and NC.

(C) +/- Jumper - If the device needs negative (-) on the trigger leg then place the jumper between the center pin and (-). If the device needs positive (+) on the trigger then place the jumper between the center pin and (+).

Wiegand Wiring Colors & Functions

Wire Conductor	Function
Red - Power to + (positive) connector	DC Power +12VDC
Black - Power to - (negative) connector	Ground (-)
Green - To D0 (data zero) connector	Data 0 (zero)
White - To D1 (data 1) connector	Data 1
Blue - To LED connector (Required) On ground, continuously on.	Green LED
Orange - To O (Aux) connector (Optional) Beep. On ground, continuously on.	Piezo Buzzer (C)
Yellow - Optional connector	Card Present
Purple - To LED connector (Optional) On ground, continuously on.	Red LED
Shielded Drain - Optional but HIGHLY suggested as an additional ground*	Shielded Ground (-)

Current Draw: 100mA - 200mA (typical at 12 VDC) in low power mode; 350mA maximum in high power mode.

* NOTE: Data and signal cables are usually protected with insulated conductors and wrapped with a conductive (metallic) shielding layer. This shielding reduces electrical noise and its impact on signals and lowers electromagnetic radiation. Shielding is needed to combat the effects of electromagnetic interference (EMI). Without shielding, cables can be the main source for the transfer of EMI, both as a source and as a receiver. (As a source, the cable can conduct electrical noise to other equipment or act as an antenna radiating electrical noise. As a receiver, the cable can pick up EMI being radiated from other sources.)

Touch io LED Colors

Each touch io color ring code corresponds with a specific response from the reader.

Color	Touch io Indication
White	Unconfigured. Going through the power-up booting process/factory reset.
Yellow	Connected to power but not enrolled in an organization or users. Properly enrolled and idle; waiting for access attempt.
Yellow Spin	An access attempt has been made and the reader is processing.
Green	Successful credential read/access allowed.
Red Flash	Access denied to the entry attempt.

If you have any questions or need help with installation or with any of the hardware described in this manual, please feel free to contact the knowledgeable ProdataKey Technical Support staff.

Touch io Hardware

The touch io reader must be installed as part of the pdk.io cloud-based access control system. If it’s an existing system, installing the new reader is a simple matter of removing the old reader and replacing it with the touch io reader, using the same wiring. Once it is installed and wiring is connected, the reader displays a yellow ring, indicating that setup with the mobile credentials is required. An existing prox card or a key fob from the old reader can be used immediately without any additional configuration.

Touch io Mounting Suggestions

If the touch io reader is used to control a door or pedestrian gate, locate the unit as near to the entry point as practical.
If the reader unit is mounted on a wall adjacent to the entry point, be sure the wall is a suitably sturdy, flat surface. The repeated shock and vibration from a slamming access door or spring-loaded pedestrian gate MUST be isolated from the unit.
Never mount the touch io reader directly on a moving door or gate.
Choose a well-lit location near the controlled opening.
Wiring access for power, network, and earth ground MUST be available to the mounting location.
Touch io supports both single-gang and mullion-mount installations and is suitable for both indoor and outdoor use.

NOTE: If the reader will not read cards and fobs, ensure that the cards and fobs are HID™ 26-bit 125kHz RFID compatible.

ADA Mounting Requirements

The Americans with Disabilities Act has specific height and reach requirements to allow access for persons in wheelchairs.

In locations where wheelchair access is only available from the front, keypads and readers should be mounted so the top of the touchpad is no more than 48” (122 cm) above the finished floor, with no obstructions.
In locations where the wheelchair has sideways access, keypads and readers should be mounted so the top of the touchpad is no more than 54” (137 cm) above the finished floor, with no obstructions.

Tools Required for touch io Installation

Assuming a fresh install, or even for modifications to an existing system, some or all of the following tools will be needed to mount, install, and connect the touch io to a door controller. The necessary bracket(s), mounting screws, and wall anchors (if needed) are provided with the touch io reader package.

Power drill & drill bit(s) for mounting screws or #2 Phillips screwdriver
Drill bit for patch antenna wire (long enough to pass through the mounting wall)
Low-voltage white B wire splice connectors
Wire Cutter/Crimping tool
Electrical Tape
Pencil (to mark hole positions on the mounting surface)

If the touch io is to be mounted to a metal mullion or a similarly hard surface, an appropriate sized drill bit will be needed for the bracket’s mounting holes as well as a hole large enough for the reader and door controller wires to pass through.

Mullion or Single-Gang Mounting

The touch io reader can be mounted on a wall within a single-gang box (the size of a light switch or electrical outlet box) or to any suitable flat surface. Touch io can be installed as a new device, or it can replace an existing reader. If the touch io reader is replacing an existing legacy device, the single-gang method is recommended. The adaptor plate mounting bracket can be utilized to cover various sized holes in the wall’s surface. Depending on the mounting location, new hardware may be required.

These instructions assume no previous mounting hardware exists; your situation may be different. Installation instructions are also included in the touch io reader package. Perform the following steps to mount the touch io.

Identify a suitable location for a new touch io or use an existing single-gang mounting box with the proper power supply.

Mark the location on the wall for both mounting screws and a hole between them large enough to accommodate the controller and reader wiring that will be fed through the opening.

NOTE: If a single-gang box already exists, there is no need to drill holes since the bracket will line up with the box’s receptacle spacing.

Drill two small holes to support the mounting screws (and wall anchors, if being mounted on drywall) using the bracket’s screw mounting holes to mark the locations.
Drill a larger hole between them large enough for the controller and reader wiring to pass through. (Ensure the hole is large enough to pass the wires back through the hole. Once the wires have been paired and crimped, they will need room to be pushed back and concealed inside the wall prior to mounting the reader.)
Mount the clear bracket with the single-gang plate by first securing the upper screw to the surface and then level and align the bottom of the bracket. The bracket’s lower mounting stub should be at the bottom. Secure the bracket with the lower screw.
Feed the wires from the door controller through the wall hole and bracket opening in preparation for pairing with the touch io reader wires.

IMPORTANT: Before pairing the wires, ensure the power source (including the backup battery) is NOT energized until all wires are properly connected.

Strip the ends of the wires and pair the touch io reader wires with the appropriate controller wires by inserting the exposed ends of each wire pair (one of each door controller and touch io reader) into each end of a B connector wire splice. Ensure that both wires are securely crimped at least three times inside a B connector to ensure the wire pairs are held securely in the wire splice and will not disconnect. Repeat this for each set of paired wires.

To use the reader as a piezo device, install the orange wire into the Aux output, labeled “O” in the input/output board.

NOTE: There may be some degree of pulling and pushing on the wires during the reader install process. Crimp each B connector three times to ensure the wire pairs are held securely in the wire splice and will not disconnect. After all wires are paired and crimped, wrap the wire bundle securely with electrical tape around the B connectors so they remain together and for ease when pulling/pushing the bundle through the wall.

In addition to the colored wires extending from the touch io, the thicker, coated antenna wire separate from the wire bundle, with the brass fitting at the end (the MCX cable), is to be attached to the back of the patch antenna.

Mount the Patch Antenna

Prepare to mount the patch antenna to the room’s inside surface by drilling a hole for the MCX antenna wire to pass through, from the touch io reader on the outside wall to the inside wall, where the patch antenna will be mounted to the wall’s surface.

NOTE: The orientation of the antenna on the wall’s surface has no bearing on its effectiveness.

Once the MCX antenna cable is passed through the wall, snap the cable’s brass fitting securely to the back of the patch antenna. Press and hold the adhesive foam tape side of the antenna to the wall’s surface for several seconds, ensuring it is securely affixed. Snap the plastic friction-fit cap into place to cover and protect the antenna.

Prepare to mount the touch io reader by feeding the wire bundle slack inside the wall or mullion so it is concealed and out of the way. The touch io reader must be mounted securely and flush against the surface.

Snap the reader into the clear bracket’s upper and lower mounting stubs (with the LED illumination ring at the top end of the reader). Position the reader’s bottom hole to align with the bracket’s bottom screw mount stub. Insert and secure the screw into the bottom of the reader to fasten it to the bracket’s mounting stub.

With the touch io reader properly wired and securely mounted, the power supply and backup battery can be energized.

NOTE: A backup battery is HIGHLY recommended to prevent system failure in the event of an AC power loss.

When first powered up, the reader’s LED ring initially illuminates white (during bootup) and then to its default yellow color.

NOTE: If the reader doesn't beep/react when presenting a card format, it's not compatible with the reader.

Touch io Configuration

To configure your touch io Bluetooth reader, you will need to log in to your ProdataKey App on your smartphone. Mobile credentials for the system need to be enabled. To do this, go to the main pdk io dashboard and find your list of customers. Select the desired customer.

NOTE: The ProdataKey app must be installed for Touch io readers to work.

From the main Appliances dashboard, select Configuration .

On the DEVICES tab, select the device at which a touch io reader has been installed (it will be labeled with the touch logo).

Make sure your phone's Bluetooth setting has been turned on. From the Device screen, tap the PAIR touch button.

Hold your phone to the reader. The touch io reader has now been linked to the system.

Select the OPEN DOOR and CLOSE DOOR buttons to open or close the current door.

Select the SETTINGS touch button, and customize your settings.

From this screen, you can enable and set Inside-Out Detection, Card Type, and the read Range for the reader.

After programming your settings, select DONE. The reader has now been configured.

If a firmware update is needed for the reader, tap the CHECK FOR UPDATE button.

The mobile device will then check for a firmware update. If the mobile device discovers an update, follow the on-screen instructions and touch the reader. Your mobile device will then transfer the updated firmware to the reader. After transferring the firmware, the reader will verify the firmware. Once verified, the update is complete. Touch io will now feature the latest version of the firmware.

To eliminate a touch io reader device, select DELETE READER.

When selected, the message Deleting this touch io reader will make it refuse all Bluetooth credentials until it is reset and paired again. Are you sure? Select YES or NO.

SETTINGS

When a smart device is paired with the touch io reader, the SETTINGS touch button is displayed and available on the Device screen.

NOTE: It is necessary to be within close proximity of the Bluetooth reader to make changes in the Settings screen.

Tap the SETTINGS touch button. The Settings screen options are shown.

Tap the toggle switch in each of the Settings options to enable/disable these features.

NOTE: If a touch io Bluetooth reader is not letting you go into Settings on the pdk io app, move away from the reader and force stop the pdk io app. Go back into the Settings and move close to the touch io reader again. At this point, it should allow you to get into the Settings.

Inside/Out Technology

Unlike other Bluetooth readers, the touch io reader uses Inside/Out technology to prevent accidental or unauthorized access. Using advanced hardware and technology, the reader detects the location of the user’s smart device and determines whether the user is outside the door with the touch io reader prior to gaining access, or inside, having successfully been granted access.

The touch io Inside/Out Technology is comprised of a small, simple, high-sensitivity patch antenna mounted to the inside wall opposite to the wall-mounted touch io. The antenna senses the strength of the signal from the credentialed smart device to make that determination. Inside/Out Technology determines the exact location of a user’s phone in relation to the touch io reader. It intelligently detects whether an authorized user is inside the room (the same side as the patch antenna) or outside of the room (in proximity to the touch io reader) before granting access to a room, building, or campus. This system acts as a one-way filter that allows only authorized users to pass through the entryway. It prevents unauthorized persons from gaining access to a facility when an authorized person is inside and within reading range of a touch io reader.

CAUTION: If the range for the touch io reader is set too high, the secure aspect of Inside/Out Technology may not provide the desired security; it could allow unauthorized users to obtain access at that location. After setting a Bluetooth signal range between the touch io reader and your phone, be sure to test the reader to ensure that unauthorized access cannot be obtained. If the range on your phone is set too far from the reader, it may allow another phone to utilize the signal on your phone and gain unauthorized access. If you find this is the case, adjust the range closer. For maximum security, it is advisable to have the Bluetooth signal range set to the minimal distance, requiring users to touch the reader in order to request access.

Inside/Out Detection

By default, the Inside/Out Detection of the patch antenna is on.

Unlike other Bluetooth readers, touch io uses ProdataKey proprietary Inside/Out Detection technology to prevent accidental or unauthorized openings. Using advanced hardware technology, the installed patch antenna detects which side of the door a user is standing, distinguishing between credentialed access coming from outside of the room or inside before granting or denying access.

Inside/Out Detection uses a small, high-sensitivity patch antenna mounted to the inside wall opposite to the wall-mounted touch io. The antenna is able to sense the strength of the signal from a credentialed device (such as a smartphone) to make that determination. Inside/Out Detection technology determines the exact location of a user’s phone in relation to the touch io device. It intelligently detects whether an authorized user is inside the room (on the same side as the patch antenna) or outside of the room (on the same side and in proximity to the touch io reader) before granting or denying access to a room or building. This technology acts as a one-way filter that only allows authorized users to pass through the entryway. It prevents unauthorized persons from gaining access by using an authorized person’s phone credentials who is within reading range of a touch io device.

Card Type

The default Card Type is set to FSK.

By default, FSK is the selected card type; the FSK option is used for both Bluetooth and card key/key fob access. In most cases, FSK will be the option to select. ASK, on the other hand, is used for Bluetooth access only.

FSK

Frequency-Shift Keying is a method of transmitting digital signals and refers to a type of frequency modulation that assigns bit values to discrete frequency levels. FSK is divided into non-coherent and coherent forms. FSK is used for both Bluetooth and card key/key fob access.

ASK

Amplitude-Shift Keying is a type of amplitude modulation that assigns bit values to discrete amplitude levels. The carrier signal is then modulated among the members of a set of discrete values to transmit information. ASK is used for Bluetooth access only.

Range

Slide your finger on the yellow dot to set an acceptable Bluetooth Range between the touch io reader and your smart device. Bluetooth reception strength may be adjusted Closer or Further for the user’s access capability to the reader. (This distance will vary by phone type. You’ll want to test its functionality with your phone after making a setting.)

Bluetooth Range determines whether the user’s mobile device must be physically presented to the touch io or if it can remain in the user’s pocket or purse and touch the reader with their hand. This is an important security consideration. For maximum security, it is advisable to have the reader’s Bluetooth signal reception strength set to the minimal level, allowing users to touch the reader with their hand without having to present their mobile device to the reader in order to request access.

Further / Closer

Set the distance at which your mobile device credential connects with and accepts the touch io reader. Use your finger to set the range Closer or Further. With a finger on the yellow dot, move the stick figure to the right for closer detection or to the left for increased distance detection. The Bluetooth Range can vary from approximately 30 feet or more, down to about one inch. A closer setting is more secure and less prone to potential security risks. The distance at which the reader responds to the phone can vary by phone type so it will be necessary to play with this slider until you are satisfied with a setting that is acceptable and secure enough for you. You’ll want to test its functionality with your phone after making a setting.

CAUTION: If the read distance range for the touch io reader is set too far, the secure aspect of Inside/Out Detection may not provide the desired security. If your Range setting is nearer to the Further setting, you’ll want to test the reader to ensure that unauthorized access to the reader cannot be obtained. In this case, adjust the range toward Closer and re-test. For maximum security, it is advised to have the range set to the minimal distance, requiring users to present their mobile device to the reader or touch it in order to obtain access.

Tap DONE when completed.

NOTE: A Bluetooth reader cannot be used while using a Bluetooth headset.

Issuing pdk.io Credentials

The Credentials option in the Person screen is used to assign card numbers (and description) to users, and lists any previously assigned card number(s). In addition, the mobile device name(s) of previously assigned credentials are listed and available for selection under the Credentials field.

Click the + icon to the right of the Credentials heading to add a prox card or to generate a mobile app token and/or assign a touch io device for the person named in this Person screen.

The CARD and MOBILE tabs are available for selection in the Add Credentials window.

CARD Tab

When using a prox card for access, select the CARD tab.

Enter the user’s prox Card Number and a unique Description for the reader’s location.

MOBILE Tab

Select the MOBILE tab when using a touch io device for access.

Check Bluetooth to authorize credential functionality for the user and allow the use of the touch io reader.

Check touch Mobile App to install the ProdataKey App in order to access your assigned and paired touch io readers.

These two reader options provide the capability for the named user to access specific doors to which the user has been granted access. A user email address for the person is required (in the Person screen) to utilize the Bluetooth and touch Mobile App options. Click ADD.

NOTE: We have found a Bluetooth issue with the Samsung Note 7 and Note 8 phones. It appears to be an incompatibility with their Bluetooth chipset in these devices.

PDK io Mobile Credentials Overview

An email invitation is sent to the user’s address that is listed in the Person screen and appears similar to the following.

The next step requires the user to access, open, and accept the email invitation from the user’s smartphone or another smart device.

Tap the email's link that corresponds to the device OS type: Apple or Android.

The ProdataKey, Inc. app named pdk touch is displayed. Tap INSTALL.

Tap OPEN to open the ProdataKey app.

The Organization(s) to which you have access (in which your smart device can be used) is shown.

The type and name of the user’s phone and touch are listed under Mobile in Credentials, similar to the following:

Until the email is accepted, Pending appears in place of the card number or the type and phone name.

Configuring touch io Reader and Doors

From the main appliance dashboard, tap the Configuration feature icon.
Tap the door name to be paired with the touch io reader.
Tap PAIR touch and hold the phone up to the reader.
After successfully pairing the phone and reader, tap SETTINGS touch. Customize the touch io reader to the desired settings.
Select DONE to save the settings.

NOTE: See the ProdataKey App Configurations section below for setting options.

Once the user accepts and completes the mobile touch io credential process, it is automatically stored on the mobile device. An Internet or Wi-Fi connection is NOT required on the mobile device for credential use.

The required distance to grant access is configured in the ProdataKeyh App and may be done by anyone who has been granted credentialed access. See Bluetooth Range for information about setting credential access distance.

When accessing the organization and its touch io readers, the mobile app does not need to be active in the foreground. As long as the ProdataKey App is running in the background on a smart device, the credential can grant access. If the ProdataKey App is force-closed and no longer running in the background, the mobile device cannot grant access.

For the ProdataKey App to work optimally, both the mobile device and the touch io reader firmware should contain the latest versions to ensure their best functionality.

Performing a Firmware Update

NOTE: If a problem occurs during or after a touch io firmware update, see Performing a touch io Reset.

Firmware updates are done when the mobile device and the touch io reader are in close proximity to each other. The smart device (phone, tablet, etc.) downloads the firmware from the cloud and passes it over to the touch io reader via Bluetooth.

If a firmware update is available for the device, you’ll need to remain with the device until the update has been completed.

NOTE: Running any other applications or functions during the update could adversely affect the update and prevent it from completing successfully.

Progress of the upgrade is displayed on your smart device and lights will be displayed on the reader during the upgrade. (It takes approximately 3 to 5 minutes to complete the update, depending on your device.) You will be notified on your device when the update has been completed.

If no upgrade is required, a corresponding message is displayed: Error: Reader has no upgrade available! This simply means that the reader’s firmware is up to date.

Performing a touch io Reset

NOTE: This section is for Integration Partner reference only for performing a factory reset of the touch io.

There are two types of resets for the touch io reader. There is a regular or “soft” reset and there is a factory reset.

Soft Reset

The soft reset simply erases the enrollment from the reader so that it can be re-enrolled to a different organization with different users who are enrolled in that organization.

In the event of a bad or a failed upgrade, a factory firmware recovery can be performed by pressing the Reset Button on the back of the reader while powering it on.

Continue to hold the Reset Button for 10 to 15 seconds.

The touch io LED will spin yellow as it reverts to the originally shipped firmware, returning to solid white LEDs once the reset is complete.

Both the mobile device and the touch io firmware should be updated to the latest versions.

Factory Reset

The factory reset is designed to bring the reader back to the original firmware that it was flashed with at the factory. The only reason to do a factory reset is to revert the firmware in the event that there are problems severe enough that they cannot be resolved otherwise.

Both of these types of resets are done without the need for mobile device intervention.

IMPORTANT: A factory reset should ONLY be performed when directed to do so by ProdataKey Customer Support.

A factory reset clears the touch io reader of existing organization(s) and corresponding user credentials as well as any firmware updates since it was manufactured. Access to any previously existing organization will need to be re-established and firmware will need to be reinstalled to the latest version before using the reader again.

Locate the Reset Button on the back of the touch io by dismounting the device from its installation position. It is the small button between the buzzer and the cable bundle.

Disconnect the reader from the power source.
While holding down the Reset Button, reconnect the reader to the power source.

IMPORTANT: Be sure the reader is re-connected to power while simultaneously holding the Reset Button; not before or after.

Give the reader a minimum of 10 seconds to reset before releasing the Reset Button.
The LED ring on the front of the reader momentarily turns off while the reader reconfigures.
After the factory reset is complete, the LED ring displays white, then changes to yellow when ready to read.

The touch io reader’s enrollment is now cleared, along with any firmware updates initiated since it was manufactured; it has been reset to the factory default setting.

NOTE: If necessary or desired, a touch io reader may be moved from one system to another as long as a factory reset is performed on the device prior to moving the reader to the new system.