Touch io Installation Guide

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Power Requirements	Installation Tools	ADA Mounting Requirements
Mounting	Wiring & LED Indicators	Resetting a Touch io Reader

Touch.io Power Requirements

• A regulated non-switching 12 Volt DC power supply for the Controller is recommended to power the Touch io reader for the best performance and highest noise immunity. 
• For UL 294 compliance, the reader MUST be connected to a class-two power-limited power supply or control panel output.
• 24 AWG wire is recommended
• Requires 100mA - 350mA (at 12 VDC), 100mA - 200mA (low power) to 350mA (high power)

Note: A backup battery is HIGHLY recommended to prevent system failure in the event of an AC power loss. 

When first powered up, the reader’s LED ring initially illuminates white (during bootup) and then to its default yellow color. 

UL Notice: For UL-certified installations, all wire running from a Red-Series Controller to a lock, strike, or reader device must be less than 98.5 feet (30 meters). 

Touch io Reader - Mounted at the door with a 22/5 or 22/6 wire running to the door controller.  

Secondary Reader - If an additional touch.io reader is used, it should be mounted at a door with 22/5 or 22/6 wire running to the controller.

Piezo (buzzer) - Optional piezo trigger wiring for a tamper or door prop alarm connects to (-) on another relay port. The piezo buzzer must be controlled with software rules.

NOTE: Check polarity and voltage carefully prior to powering the controller.

 

Tools Required for Touch io Installation

Assuming a fresh install, or even for modifications to an existing system, some or all of the following tools will be needed to mount, install, and connect the Touch io to a door controller. The necessary bracket(s), mounting screws, and wall anchors (if needed) are provided with the Touch io reader package.

• Power drill & drill bit(s) for mounting screws or #2 Phillips screwdriver
• Drill bit for patch antenna wire (long enough to pass through the mounting wall)
• Low-voltage white B wire splice connectors 
• Wire Cutter/Crimping tool 
• Electrical Tape
• Pencil (to mark hole positions on the mounting surface)

If the Touch io is to be mounted to a metal mullion or a similarly hard surface, an appropriate-sized drill bit will be needed for the bracket’s mounting holes as well as a hole large enough for the reader and door controller wires to pass through.

 

ADA Mounting Requirements

The Americans with Disabilities Act has specific height and reach requirements to allow access for persons in wheelchairs. 

• In locations where wheelchair access is only available from the front, keypads and readers should be mounted so the top of the touchpad is no more than 48” (122 cm) above the finished floor, with no obstructions. 
• In locations where the wheelchair has sideways access, keypads and readers should be mounted so the top of the touchpad is no more than 54” (137 cm) above the finished floor, with no obstructions. 

 

Mullion or Single-Gang Mounting

The touch io reader can be mounted on a wall within a single-gang box (the size of a light switch or electrical outlet box) or on any suitable flat surface. A Touch io reader can be installed as a new reader or to replace an existing reader. If the Touch io reader is replacing an existing reader, the single-gang method is recommended. The adaptor plate mounting bracket can be utilized to cover various hole sizes in the wall’s surface. Depending on the mounting location, additional hardware may be required.

These instructions assume no previous mounting hardware exists, so your situation may be different. Installation instructions are also included in the Touch io reader package. Perform the following steps to mount the touch io. 

• Identify a suitable location for a new Touch io or use an existing single-gang mounting box with the proper power supply.

• Mark the location on the wall for both mounting screws and a hole between them large enough to accommodate the controller and reader wiring that will be fed through the opening. 

Note:   If a single-gang box already exists, there is no need to drill holes since the bracket will line up with the box’s receptacle spacing.

• Drill two small holes to support the mounting screws (and wall anchors, if being mounted on drywall) using the bracket’s screw mounting holes to mark the locations.
• Drill a larger hole between them large enough for the controller and reader wiring to pass through. (Ensure the hole is large enough to pass the wires back through the hole. Once the wires have been paired and crimped, they will need room to be pushed back and concealed inside the wall prior to mounting the reader.)
• Mount the clear bracket with the single-gang plate by first securing the upper screw to the surface and then level and align the bottom of the bracket. The bracket’s lower mounting stub should be at the bottom. Secure the bracket with the lower screw.
• Feed the wires from the door controller through the wall hole and bracket opening in preparation for pairing with the Touch io reader wires. 

Important: Before pairing the wires, ensure the power source (including the backup battery) is NOT energized until all wires are properly connected.

• Strip the ends of the wires and pair the Touch io reader wires with the appropriate controller wires by inserting the exposed ends of each wire pair (one of each door controller and Touch io reader) into each end of a B connector wire splice. Ensure that both wires are securely crimped at least three times inside a B connector to ensure the wire pairs are held securely in the wire splice and will not disconnect. Repeat this for each set of paired wires.

 

NOTE: There may be some degree of pulling and pushing on the wires during the reader install process. Crimp each B connector three times to ensure the wire pairs are held securely in the wire splice and will not disconnect. After the wires are paired and crimped, wrap the wire bundle securely with electrical tape around the B connectors so they remain together and for ease when pulling/pushing the bundle through the wall. 

In addition to the colored wires extending from the touch io, the thicker, coated antenna wire separate from the wire bundle, with the brass fitting at the end (the MCX cable), is to be attached to the back of the patch antenna.

 

Mount the Patch (MCX) Antenna 

Prepare to mount the patch, or MCX, antenna to the room’s inside surface by drilling a hole for the MCX antenna wire to pass through, from the Touch io reader on the outside wall to the inside wall, where the patch antenna will be mounted to the wall’s surface. 

NOTE: The orientation of the antenna on the wall’s surface has no bearing on its effectiveness.

Once the MCX antenna cable is passed through the wall, snap the cable’s brass fitting securely to the back of the patch antenna. Press and hold the adhesive foam tape side of the antenna to the wall’s surface for several seconds, ensuring it is securely affixed. Snap the plastic friction-fit cap into place to cover and protect the antenna.

             

Prepare to mount the Touch io reader by feeding the wire bundle slack inside the wall or mullion so it is concealed and out of the way. The Touch io reader must be mounted securely and flush against the surface.

Snap the reader into the clear bracket’s upper and lower mounting stubs (with the LED illumination ring at the top end of the reader). Position the reader’s bottom hole to align with the bracket’s bottom screw mount stub. Insert and secure the screw into the bottom of the reader to fasten it to the bracket’s mounting stub. 

 

With the Touch io reader properly wired and securely mounted, the power supply and backup battery can be energized. 

 

Touch io Wiring & LED Color Indicators

For touch io and door controller wiring, the image illustrates the reader’s wiring configuration to the door controller. 

Important: When connecting a Touch io Reader to a controller, do not connect the orange wire of the Touch io reader to the - (negative) on the 'AB-' connector on the Controller. This will cause the piezo buzzer in the reader to sound non-stop (it is an always-on live connection). The orange wire should only be connected to an NO (Normally Open) connection on another port.

 

Wiegand Wiring Colors & Functions

Wire Conductor	Function
Red - Power to + (positive) connector	DC Power +12VDC
Black - Power to - (negative) connector	Ground (-)
Green - To D0 (data zero) connector	Data 0 (zero)
White - To D1 (data 1) connector	Data 1
Blue - To LED connector (Required) On ground, continuously on.	Green LED
Orange - To O (Aux) connector (Optional) Beep. On ground, continuously on.	Piezo Buzzer (C)
Yellow - Unused (Optional connector)	Card Present
Purple - Unused (Holds the Red LED on all the time)	Red LED
Shielded Drain - Optional but HIGHLY suggested as an additional ground*	Shielded Ground (-)

NOTE: Data and signal cables are usually protected with insulated conductors and wrapped with a conductive (metallic) shielding layer. This shielding reduces electrical noise and its impact on signals and lowers electromagnetic radiation. Shielding is needed to combat the effects of electromagnetic interference (EMI). Without shielding, cables can be the main source for the transfer of EMI, both as a source and as a receiver. (As a source, the cable can conduct electrical noise to other equipment or act as an antenna radiating electrical noise. As a receiver, the cable can pick up EMI being radiated from other sources.)

 

Performing a Firmware Update

NOTE: If a problem occurs during or after a touch io firmware update, see Performing a touch io Reset.

Firmware updates are done when the mobile device and the touch io reader are in close proximity to each other. The smart device (phone, tablet, etc.) downloads the firmware from the cloud and passes it over to the touch io reader via Bluetooth. 

If a firmware update is available for the device, you’ll need to remain with the device until the update has been completed. 

NOTE: Running any other applications or functions during the update could adversely affect the update and prevent it from completing successfully. 

Progress of the upgrade is displayed on your smart device and lights will be displayed on the reader during the upgrade. (It takes approximately 3 to 5 minutes to complete the update, depending on your device.) You will be notified on your device when the update has been completed. 

If no upgrade is required, a corresponding message is displayed: Error: Reader has no upgrade available! This simply means that the reader’s firmware is up to date. 

 

Resetting a Touch io Reader

There are two types of resets for the Touch io reader, a Soft reset and a Hard, or Factory, reset. The Touch io Reader will need to be paired to the controller after performing either type of Reset to allow access to the Reader.

 

Soft Reset

A Soft Reset erases the controller pairing data from the Reader so that the Reader can be paired to a different controller. 

 

To perform a Soft Reset, dismount the Reader, then locate and press-and-hold the Reset Button on the rear of the Reader for at least 60 seconds. The LED ring on the Touch io Reader will spin yellow, returning to a solid white/purple color once the reset is complete. This shows the Reader is ready to be paired again.

 

Hard Reset

A Hard Reset, also called a Factory Reset, will restore a Touch io reader to the original firmware installed by the manufacturer in addition to clearing any Controller pairing that has been performed. A Hard Reset should only performed to revert the firmware in the event that there are problems severe enough that they cannot be resolved otherwise. In the event of a bad or failed firmware update, a Hard Reset should allow the firmware to be updated properly. 

Important Note: A factory reset should ONLY be performed when directed to do so by ProdataKey Customer Support.

1. Locate the Reset Button on the back of the Touch io Reader by dismounting the Reader from the installation position. It is the small button between the buzzer and the cable bundle. 
2. Disconnect the reader from the controller.
3. While holding down the Reset Button, reconnect the Reader to the controller.
   Important Note: Be sure the reader has been re-connected to the controller while pressing and holding the Reset Button; not before or after.
   
4. Continue pressing the Reset button for a minimum of 60 seconds to reset before releasing it.
5. The LED ring on the front of the Reader will momentarily turn off while the Reader resets. 
6. After the factory reset is complete, the LED ring will be white/purple, signifying the reader is ready for pairing to a Controller.