Overview

Units are designed for Residential Properties, such as apartment complexes. They allow Admins or Managers to efficiently manage resident access without creating manual Access Rules for each apartment.

Residents assigned to a Unit automatically receive 24/7 mobile access to their Unit door.

NOTES:

• Hardware Support: Currently, Red Wireless Locks are the only hardware supported for Unit Device assignments.
• Common Areas: Access to Standard doors (e.g., gym, lobby, pool) is not automatic; those must be created using People or Group Access Rules

Setup and Configuration 

How to Configure: 

Units Management must be enabled in System Settings before the Units can be configured. Once enabled, the Units icon will appear on the Customer Dashboard. 

Creating Units:

To create a Unit, select + Add Unit. Each Unit requires a unique name.

Assigning Residents: 

Select users from your People list.

• Move-in: The Move-in date defaults to the Unit creation date.
• Move-out: The Move-out date is not required.
• No Digital Credential: Visible if Digital Credentials have not been assigned. 

NOTES: 

• Move-in/out dates manage Unit residency specifically and are separate from a user's Active/Expire Dates.
• Residents must have an email address configured to receive a Digital Credential invitation.

Assigning Devices: 

Select the specific Red Wireless Lock to be assigned to the Unit.

NOTES: 

• A Device can only be assigned to one Unit.
• A Unit can be created without assigning a Device. 

Units List

Once created, Units are searchable and can be filtered by All, Occupied, or Vacant. A list of Total Units, Units Occupied, and Units Vacant is also displayed. 

NOTE: Vacancy status for each Unit will also be displayed on the States page.

Occupied	Vacant

For more information on the Resident view of the Unit, refer to the article here.