System Settings - Mobile App Support Contact

Adding a Support Contact

Admins and Managers can set a direct point of contact for their End Users who need support. By default, this contact is configured by the Dealer, but it can be overridden at the Customer level in System Settings.

Mobile App Support Contact Setup:

This information will be visible to End Users within the PDK Access App. Please provide the following:

• Name (required)
• Email Address
• Phone Number
• Support Button URL
  • Create a form or survey for users to submit issues, then paste the link here
• Support Button Label
  • Customize the label (e.g., "Contact Support")

NOTE: At least one contact method is required 

Requesting Support

To contact your Dealer or Site Management for support:

1. Open the PDK Access App
2. Tap Mobile Access, then navigate to the Support section
3. Fill out the form provided

Your submission will be sent directly to the email address configured by your Dealer or Site Management.

For more information about the Dealer Settings, click here.