Skip to main content
Sign in

Red Hub User Manual

  • Updated

 

 

Red Hub Manual

Rev: 1.0.0

Part Number: RHUB

 

Table of Contents

Package Contents      Specifications      Installation      Connections      Compliance Information 

 

 

Package Contents

  • Red Hub
  • Wall Anchor (2)
  • Wall Mounting Screws #M-435 (2)
  • Gang Box Mounting Screws #6-32 (2)
  • External Antenna (1)
  • Quick Start Guide (1)

 

Specifications

Communications Features      Environmental      Enclosure      Compliance

 

Communication Features

  • Ethernet: 10/100Mbs (Hub to Cloud Node)
  • Bluetooth Low Energy (2.4 GHz) (Hub to Lock)
  • End-to-end AES 128-bit encryption 

 

Environmental

  • Indoor Use Only
  • Operating Temp -20C - +45C
  • 10% - 90% relative humidity (non-condensing)

 

Enclosure

  • Dimensions (W x H x D) 4” x 2.5” x 1.5”

 

Compliance

  • Conforms to FCC Part 15

 

Installation 

This section outlines the steps for installing the ProdataKey Red Hub. Before beginning, read all instructions thoroughly and ensure you understand the Safety Information. 

WARNING: Disconnect ethernet and power before servicing the ProdataKey Red Hub. 

IMPORTANT: A ProdataKey Cloud Node is required for the Red Hub to function.

 

Pre-Installation Requirements     Mounting Instructions

 

 

Pre-Installation Requirements

Power

  • Power over Ethernet (PoE)
  • Optional: 12-24VDC (power supply not included)

Recommended Tools

  • Phillips-Head screwdriver
  • Drill and 3/8" Drill Bit
  • Pencil (to mark hole positions on the mounting surface)

 

Mounting Instructions

  • Mount the Red Hub as centrally located as possible on a wall or ceiling.
  • Install both the Red Hub and Cloud Node in a secure, environmentally controlled area.

These instructions enable you to easily and securely fasten the Hub to a wall or ceiling. Before beginning, ensure you have the package contents, tools, and necessary materials for the installation on an appropriate surface (e.g., drywall, wood).

  • Use the Red Hub backplate to mark the positions for screws holes and the Ethernet cable to pass through on the wall. Drill holes at the marked location. If mounting to drywall, insert the anchors into the holes to ensure a secure installation.
  • Align the backplate with the holes, then fasten the Hub to the wall or ceiling using the provided screws, ensuring it is securely mounted. 

NOTES: 

  • Mounting the Hub higher increases its range for better coverage
  • The Hub can communicate with Wireless Locks up to 100 feet line of sight. Environmental factors may reduce this range.

 

Connections

Hub Overview      Connections      LED Indicators

 

Hub Overview

image.png

Connections

External Antenna (Optional) 

  • Remove the antenna opening cover.
  • Attach the antenna supplied with the Hub. 

NOTE: The antenna's orientation will affect the connection strength. Adjust as needed for optimal performance.

Auxiliary Power (Optional) 

  • If PoE is not being used, connect power to the Auxiliary Power Terminals. Auxiliary power is not required if you are using power from a PoE connection.
  • Installing Auxiliary Power when PoE is available offers redundancy in the event of power loss.

Input 12-24DC using an 18/2 wire. If the wire runs less than 100 feet, 22 can be used.

Red_1_Expander_User_Manual_Power_Port_Connector.jpg

2-Pin Connector

Port

PIN

 Notes
Controller Power Input

+

1

 12/24 VDC Positive
Controller Power Input

GND

2

 12/24 VDC Negative

 

Important Note: Power input to the Red Hub is polarity-sensitive, meaning it has fixed positive and negative connections.

 

LED Indicators

Screenshot 2026-05-06 at 4.13.22 PM.png

LED indicators are shown on the Hub for Power and Data. 

 

LED Light Status
Power Solid Power On
Power Off No Power
Data Solid Green Normal Operation
Data Solid Yellow Starting up
Data Blinking Yellow 2x per second Connected to the Network, no IP address
Data Blinking Yellow 1x per second Obtained IP address; not connected to Cloud Node
Data Off Link down (powered, no Ethernet connection)
Data Solid Blue Maintenance Operation

 

Compliance Information 

Notices      FCC Compliance      Liability      Intellectual Property Rights      Hardware Notices    

Trademark Acknowledgments      Regulatory Information      Safety      Disposal and Recycling 

 

Notices

  • The ProdataKey Red Hub is intended for indoor use only.
  • The ProdataKey product shall be installed by a trained professional.
  • The ProdataKey product shall be used in compliance with local laws and regulations.
  • Mount in a dry, well-ventilated, secure environment. Do not install the Hub on unstable brackets, surfaces, or walls.
  • Use only applicable tools when installing the ProdataKey product. Using excessive force while mounting the product could cause damage.
  • Avoid exposing ProdataKey product to shocks or heavy pressure.
  • Do not use chemicals, caustic agents, or aerosol cleaners to clean the product. Use a clean cloth dampened with pure water for cleaning the exterior of the enclosure.
  • Do not attempt to repair the product by yourself. Contact ProdataKey Support or your ProdataKey authorized distributor for service matters.
  • Protect the power cord, Ethernet cable, and transformer wires from being walked on or pinched, particularly where the wiring exits the box.

 

FCC Compliance

Red Hub RHUB

FCC Compliance Statement: This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

  1. This device may not cause harmful interference.
  2. This device must accept any interference received, including interference that may cause undesired operation.

ProdataKey

67 W 13490 S Suite 300, Draper, UT 84020

801.317.8802

 

To ensure compliance with FCC and ISED RF exposure requirements, this device must be installed to provide a minimum of 20cm between the device and people.


Pour garantir la conformité aux exigences d'exposition RF de la FCC et d'ISED Canada, cet appareil doit être installé de manière à laisser un minimum de 20 cm entre l'appareil et les personnes.
 

Liability

ProdataKey makes no warranty of any kind with regard to the material contained within this document, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ProdataKey shall not be liable, nor responsible for incidental or consequential damages in connection with the furnishing, performance, or use of this material. This product is only to be used for its intended purpose. 

Every care has been taken in preparing this document. Please feel free to inform ProdataKey Support of any inaccuracies or omissions in this documentation. We welcome your feedback and suggestions. ProdataKey cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and documentation without prior notice. 

 

Intellectual Property Rights

Patents Pending - ProdataKey has intellectual property rights relating to technology embodied in the product described in this document. 

 

Hardware Notices

This equipment must be installed and used in strict accordance with the instructions given in the user documentation. This equipment contains no user-serviceable components. Wiring methods shall be in accordance with the National Electrical Code, ANSI/NFPA 70. Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and approvals. 

Use only accessories that comply with the technical specification of the product. These can be provided by ProdataKey or an approved third party. Use only spare parts provided by or recommended by ProdataKey. 

After the system is installed and working properly, no further maintenance or testing is required. 

Do not attempt to repair the product by yourself. Contact ProdataKey Support of your ProdataKey authorized distributor for service matters. 

 

Trademark Acknowledgements

ProdataKey, Prodata Key, prodatakey, PDK, Prodata, are registered trademarks or trademark applications of ProdataKey in various jurisdictions. All other company names and products are trademarks or registered trademarks of their respective companies. Permission to use, copy, modify, and distribute this software and its documentation for any purpose with or without fee is hereby granted, provided that the copyright notice appears in all copies and that both the copyright notice and this permission notice appear in supporting documentation. 

 

Regulatory Information

Electromagnetic Compatibility (EMC)

This equipment has been designed and tested to fulfill applicable standards for 

  • Radio frequency emissions when installed according to the instructions and used in its intended environment.
  • Immunity to electrical and electromagnetic phenomena when installed according to the instructions and used in its intended environment. 

 

Safety

This manual has been prepared to help you install the product. Read through the installation instructions carefully before installing the product. Keep the guide for future installation and maintenance reference. 

This product complies with IEC/EN/UL 60950-1, Safety of Information Technology Equipment. If your connecting cables are routed outdoors, the product shall be grounded either through a shielded network cable (shielded twisted pair) or another appropriate method. 

The power supply used with this product shall fulfill the requirements for Safety Extra Low Voltage (SELV) and Limited Power Source (LPS) according to IEC/EM/UL 60950-1

 

Disposal and Recycling 

When this product has reached the end of its useful life, dispose of it according to local laws and regulations. For information about your nearest designated collection point, contact your local authority responsible for waste disposal. In accordance with local legislation, penalties may be applicable for incorrect disposal of this waste.

 

Supported Wireless Locks

ProdataKey Red Hub is for use exclusively with ProdataKey Red Wireless Locks. These locks communicate wirelessly with the Red Hub for seamless integration and centralized control. 

NOTE: Only ProdataKey Red Wireless Locks are supported. Other wireless locks are not compatible.

 

PDK Certification and Tutorials 

Visit ProdataKey accesscontrol101.com for certification training and tutorials. 

 

Manufacture’s Limited Warranty

One to five-year warranty against defects in materials and workmanship. Full details at prodatakey.com/warranty 

 

Support / Sales

Technical Support:

Sales:

 

Copyright

© 2026 ProdataKey, LLC. All rights reserved. ProdataKey, the ProdataKey logo, the Red logo and other ProdataKey marks are owned by ProdataKey, LLC and may be registered. All other trademarks are the property of their owners. ProdataKey assumes no responsibility for any errors that may appear in this manual. Information contained herein is subject to change without notice. 

Red Hub Instruction Manual 

Ver. 1.0.0

Date: February 2026

Comments

0 comments

Please sign in to leave a comment.