FAQs
Frequently Asked Questions and their Answers
- ProdataKey Certification Training
- Contacting Technical Support
- Determining required battery capacity
- What is an RMA?
- What is a 'Forced Alarm' event?
- What is a 'Propped Alarm' Event?
- What is an 'Overcurrent' event?
- What are 'Event' and 'Result' Types?
- ProdataKey Warranty
- Connecting a Red-series Controller to a commercial gate operator and how to use an isolation relay.
- Why do System Events stop working after a "Circuit Breaker" event occurred?
- How to update a Legacy Elevator to use Device Identity
- What is an RP-SMA antenna?
- How does the touch io reader and credentials work?
- Concerning potential issues of privacy, what is the need for Location services when managing touch io readers?
- List of ports needed for communication and instructions on how to test them
- Does the Cloud Node work without a network connection?
- Does the Cloud Node have WiFi, or does it need a direct cable to the Ethernet switch?
- Diode use with a mechanical doorbell
- What is UL 294?
- How to wire an alarm panel to pdk as a dry contact.
- How to calculate amperage for backup batteries
- At what distance of cable run should 24 VDC be considered instead of 12 VDC?
- Correctly Powering 24 VDC Hardware from an Eight io
- Correctly Powering 24 VDC Hardware from an Eight io+
- Group rules for using a card/PIN during a certain time frame
- Setting and Adjusting Cloud Node Time Zones
- How does wire gauge affect line loss?
- How is line loss calculated?
- Correctly Powering 24VDC Hardware from a Single io