What to do if your Cloud Node doesn't come online after setting a static IP address.

If your Cloud Node doesn't come online after setting a static IP address, it generally indicates that the correct IP address was not set.

NOTE: If the Cloud Node doesn't power up properly (there is no red light from behind the shroud area), make certain that none of the wires are shorting out, including the battery connection cables. This can cause the main board to not power up.

A way to correct this is to power cycle the Cloud Node by unplugging the Cloud Node for about 10 seconds and then plug it back in using the same IP address after it has powered up. 

If that doesn't work, you will want to contact Technical Support; it may be necessary to do an RMA.

• Phone: 801.317.8802 option #2 

• Email: support@prodatakey.com

• Direct Dealer Support Line: 801.206.4086