What to do if you are unable to find an Ethernet Door Controller with Lantronix Device Installer – ProdataKey, Inc.

NOTE: When adding an Ethernet door controller, ensure that when you are using the Lantronix device installer app that your WiFi is turned off and you are hard-wired from your laptop to the customer’s network, otherwise you will not be able to see the devices.

If you are unable to find an Ethernet door controller using the Lantronix device installer, there are some things you will want to check.

The LED status lights on the Lantronix chip should be blinking: one fast and one slowly. That indicates that it is connected to the network.

If the Link light on the Lantronix chip is off, it indicates that there is no communication and is not connected to the network. If connected, the Link light on the door controller will be on.

If you are unable to find the Ethernet door controller with the Lantronix Device Installer:

Verify the Ethernet Door Controller is powered and you have a heartbeat light flashing.
Verify the Ethernet Door Controller is plugged into Ethernet on the same network.
Verify the Ethernet lights on the door controller are on. The light on the right should be flashing and solid on the left.
Reseat the Ethernet chip on the door controller.
Make certain the pins are lined up correctly and there are no bent or broken pins.

If none of the above options fix this issue:

Run an Ethernet cable between your laptop and the door controller Ethernet and restart the Lantronix device installer.
Set the door controller to DHCP and select Save.
Reboot system and plug back into the network.
If these steps do not correct the issue contact Technical Support so they can remote into your system and flash the Ethernet chip.

Ethernet LED Indicators

LED	Light	Status
LINK	Solid On	Good Communication
	Off	No Communication
HEART	Flashing	Normal operation.
	Solid On	Possible serious hardware function. Call Technical Support.
Relays	On	Relay is actuated, active. (Normally Open, O Connection)
	Off	Relay is at rest, not active. (Normally Closed, C Connection)

You may also want to test the network cable, and check the port that the cable is plugged into.

Technical Support

Should you require any technical assistance, please contact our knowledgeable ProdataKey Support staff. Your support queries covering hardware, software installation, trouble tickets, troubleshooting, return merchandise authorization (RMA), or any other questions will be addressed as immediately as possible.

Phone: 801.317.8802 option #2
Email: support@prodatakey.com
Direct Dealer Support Line: 801.206.4086

ProdataKey, LLC - 67 West 13490 South, Draper, Utah 84020 United States