System Settings - General

System Settings allows an Integrator-Partner to configure default settings for a Customer Account. 

General Tab

Name - This is the name of the Customer Account. To change this, To change this, the Dealer-Partner will need to do this from the Dealer Dashboard.

Notes - A Customer Account can have information entered here, which will only be visible to only Partners with Integrator Permissions. 

Default Time Settings

Region - Select the Region of the World where the Customer Account will default to for Time Zone settings.

Time Zone - Select the default Time Zone for all Cloud Nodes added to the Customer Account. This can be changed in the General tab on the Configuration page.

If multiple Time Zones are in use for Cloud Nodes on the Customer Account, the Time Zones will be displayed below the options.

Continuity Settings

Continuity allows a local version of the access database and rules to be retained on Cloud Nodes and Red-series controllers. This will allow credentials and schedules to function as expected for a designated period when communication with the Internet (Cloud Node) or Cloud Node (Red-series Controller) has been lost.

If the Cloud Node loses connection to the Internet, the local Cloud Node database and attached Controllers will function as normal for the 'Time before Ecard fall-back' setting. At that time, the local database will be disabled until the Cloud Node is able to connect to the Internet and sync again.

If a Red-series Controller is very briefly offline (60 seconds or less), any Events triggering rules from the Controller will be processed when the Controller reconnects, thus appearing to be delayed.  If the Controller is offline for longer than this, only rules triggering emails will be processed.

Please note that while a Controller is operating in Continuity mode, the following restrictions will occur:

• Elevator access on the Controller will not function.
• You will be unable to activate doors/devices connected to the Controller from inside the ProdataKey app. Bluetooth and hard credential access are unaffected.
• Any Events that occurred on the Controller while in Continuity mode will not be available in the Reports dashboard until the Controller reconnects and synchronizes data with the Cloud Node.
• Any emails from Event rules on the Controller that occur while in Continuity mode will not be processed until the Controller connects to the Cloud Node. 

When configuring Continuity, the following settings are available:

Time before Ecard fall back - This allows you to select the period of time the Cloud Node and/or Controller will operate in Continuity Mode before it reverts to only using Ecards. 

If accurate time... - This setting specifies which People will have access to the connected doors/devices if the Controller cannot validate the current time (such as being unable to connect to the internet entirely) while operating in Continuity mode. If the Controller can validate the current time, the Controller will operate as expected for Continuity mode.

• People with 24x7 Access: This will only allow people with 24x7 access to the door to use their credentials while unable to validate the current time
• Ignore Schedules: All those who have access to the door are granted access regardless of the schedule.
• Ecards Only: The controllers will respond only to Ecards, effectively bypassing Controller Continuity mode.