States - System and Health

The System and Health window allows a user to quickly determine the current condition of the hardware (Cloud Nodes, Controllers, and connections) in the Customer Account. 

The System and Health window can be accessed in two different ways, both of which are detailed below:

• By tapping or clicking the indicator in the upper right corner of the Customer Dashboard, shown in the image below.

• In the States window, tapping or clicking Doors and Devices will open a dropdown menu where you can select System and Health, as shown in the image below. 
  If you are already in the System and Health window, tapping or clicking on Doors and Devices will return you to the main States window.

Once in the System and Health window, all Cloud Nodes (both registered and placeholder), Controllers, and Aperio Hardware will be displayed by default. Each Cloud Node registered on the system will have its associated Controllers and Aperio Hardware listed below it.

In the upper left area of the System and Health window, below the drop-down menu, there are two buttons available; Filters and Table Options.

Tapping or clicking the Filters button will open a dialogue menu, allowing you to select which filters need to be applied. After configuring any filters, tap/click Apply Filters; To clear any changes from the defaults, tap/click Clear All. Each Filter can select one or more items.

Cloud Nodes - This filter will limit the displayed Controllers and Aperio Hardware to those registered to the selected Cloud Node(s). Controllers and Hubs - This filter will limit the displayed Controllers and Aperio Hardware to the selected items. Status - This filter will limit the displayed hardware to the selected Status. Sync Status - This filter will limit the displayed hardware to only the selected Sync Status. Connection Types - This filter will limit the displayed hardware using the selected Connection Type.

The Table Options button allows a user to enable/disable the different columns in the System and Health window by tapping or clicking the associated checkbox.

Status - Displays the Status column, showing the overall status of the hardware. Sync Status - Displays the Sync Status column detailed below. Sync Completed - Displays when the Cloud Node or Controller last synced with the Cloud database. Software Version - Displays firmware version of the Cloud Node or Controller. Connection Type - Displays the column showing the Connection Type for the hardware Battery - Displays the column showing if the hardware has a backup battery connected and the charge percentage.

Status

Each Red Cloud Node and Red Controller added to the Customer Account will display the current Status of the Hardware.

• Connected - The hardware is currently connected to the Cloud Database, meaning any changes can be synced to the hardware.
• Disconnected - The hardware is currently not connected to the Cloud Database, meaning no changes can be synced to the hardware.

Sync Status

Each Red Cloud Node and Red Controller will show the current Sync Status.

• Pending - This status indicates that there are pending changes waiting to be synced with the Cloud Node or Controller. This can commonly occur due to pending Cloud Node updates, offline Controllers (which will sync upon re-connection), and other temporary conditions.
• Syncing - This Status shows the Cloud Node or Controller is currently downloading and synchronizing the local database with the Cloud-based database.
• Synced - This Status shows that the local database is synchronized with the current Cloud-based database.
• Failed - If the Cloud Node or Controller is in this Status, please contact ProdataKey Support.

In the upper right area of the System and Health window, next to the Filters and Table Options buttons, is a search box. After tapping or clicking this box, you can search for any registered Hardware in the System and Health window.

Tapping/clicking on the row showing the Status of a Controller will open the Health Details for the Controller.

Cloud Node Health Details

Status - Displays if the Cloud Node is Connected to the Cloud (Online) or Disconnected (Offline) Device Type - For a Cloud Node, this will always be Cloud Node IPV4 Address - Displays the DHCP or static IPV4 address  IPV6 Address - Displays the IPV6 address MAC Address - Displays the MAC Address for the network adapter in the Cloud Node. Serial Number - Displays the Serial Number of the Cloud Node Software Version - Displays the version of software running on the Cloud Node which communicates with the cloud. API Software Version - Displays the version of software running on the cloud node that manages access control activity Sync Status - Please refer to the 'Sync Status' section above. Last Synced Time - Displays the time when the Cloud Node database synced with the cloud database

Controller Health Details

Status - Displays if the Controller is Connected to (Online) or Disconnected from (Offline) the Cloud Node. Connection Type - Displays if the Controller is an Onboard, Ethernet, or Wireless Controller. Device Type - For a Controller, this will always be Controller. Model - Displays the Model of the Controller. Battery Charge - Displays the estimated charge level of an attached battery (if present) or if no battery is installed. Serial Number - Displays the serial number for the board in the Controller. This is also printed on a sticker on the board. Firmware Version - Displays the version of the firmware running on Red-series Controllers Sync Status - Please refer to the 'Sync Status' section above. Last Synced Time - Displays the time when the Controller database synced with the cloud database. Connection Unstable - Displays if the Controller has or has not lost communication repeatedly during a brief period. Overcurrent - Displays if the Controller is currently in an Overcurrent state. Undervoltage - Displays if the Controller is receiving/not receiving sufficient voltage from its power input. Low Power Mode On - Displays if the Controller is operating in Low Power Mode. A Low Power Mode is where a Controller operating with a low battery will power off any attached devices (reader, REX, locking hardware, etc) to maintain battery life. Input Power On - Displays if primary external power is connected or not. Input Current - Displays the input power current for the Controller. Input Voltage - Displays the input power voltage for the Controller. Peripheral Power On - Displays if the Controller is in a State where power is provided to connected peripheral devices. Peripheral Power Current - Displays the current draw for peripherals connected to the Controller. Peripheral Power Voltage - Displays the voltage draw for peripherals connected to the Controller. Radio Timeout - Displays if the WiMACmodule is in communication failure.

Go to Devices - This takes the User to a filtered Doors and Devices view, displaying only the Devices on the selected Controller.

Restart Controller - Available only to Partners with Integrator Permissions, this will restart the selected Controller similarly to power-cycling the Controller.